About this job
Responsibilities
The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Job Functions:
- Welcomes patients and visitors
- Assists patients with any needed requests/questions
- Appointment Scheduling
- Answering Incoming calls
- Verification of Insurances
- Collecting Patient Charges
- Data Entry
- Other Administrative duties as needed
Requirement Qualifications:
- MUST have experience working in a Healthcare setting
- MUST speak English and Spanish fluently
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Preferred Qualifications:
- Knowledge of Medical Terminology
- Creole language preferred
- Experience with EMR Systems (Electronic Medical Records) specifically with ECW (eClinicalWorks)
Working Hours: Monday – Friday 8:00 to 5:00
This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Alert:
Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Scheduled Weekly Hours
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