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About this job

Description

The Senior Medicaid Contract Tools, Education, Processes Professional builds templates, standard documentation, policy and protocol, case studies, and disseminates best in class knowledge.

Responsibilities

This position works directly with IT, vendors, internal market contractors and leaders, and corporate subject matter experts to support MERLIN Contract Management system.  This dynamic role also includes problem diagnosis, issue resolution, technical configuration of the Icertis software, business requirement development, user support, and user acceptance testing.  This is a fast-paced position with multiple components.  The ideal candidate will have a strong technical mindset rooted in customer service and problem solving skills.

  • Develops and maintains productive and long-term working relationships with multiple business partners

  • Completes and documents technical configurations in Icertis

  • Develops requirements for new system functionality

  • Investigates and resolves system issues

  • Provides customer support via phone, email, and IM (Teams)

  • Supports user acceptance testing for MERLIN, Icertis, and Provider Self Service contracting enhancements

  • Provides information, support, and education in a timely manner

Required Qualifications

  • 4+ years of experience with interpretation and independent determination of the appropriate courses of action during projects

  • 2+ years of experience handling mid-scale projects

  • 2+ years of experience developing business requirements

  • Customer service experience

  • Advanced skills with Microsoft Word

  • Possesses a solid understanding of how organization capabilities interrelate across departments

  • Flexible, dynamic personality who works well in a team environment

  • Ability to work in a deadline driven environment

  • Excellent written and verbal communication skills

  • Strong attention to detail

  • Ability to manage multiple priorities

  • Strong problem solving skills

  • Comfortable with ambiguity and change

Preferred Qualifications

  • Experience with Icertis technical administration

  • Experience using qTest

  • Experience working in ServiceNow

  • Experience with contract management systems

  • Experience in user acceptance testing

  • Healthcare and/or managed care experience

Additional Requirements

Work at Home/Remote Requirements

Work-At-Home Requirements

  • To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
    • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
    • Wireless, Wired Cable or DSL connection is suggested.
    • Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership.  (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
    • Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota.  Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
    • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
    • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue.  HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. 

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

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Scheduled Weekly Hours

40



Request an Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.

Employment Fraud Notice

Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

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Our Hiring Process

Apply online

To be considered for a job, you must apply online. Unfortunately, we cannot accept resumes that have been emailed to us. Once you find a job that interests you, simply select “Apply.” It typically takes 15 minutes to fill out the application form. Be sure to update your resume and upload it as you cannot edit the resume or add it after the application has been submitted. Shortly after you submit your application, you will receive a confirmation.

Next Step

If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.

A hiring manager interview

After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.

Offer from Humana

If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.

Onboarding

If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.


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Hiring Process