About this job
Responsibilities
Where you Come In
The Grievances & Appeals Representative 3 assists members, via phone, to further/support quality related goals. Investigates and resolves member and practitioner issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.
Required Qualifications – What it takes to Succeed
-
Minimum of 3 years of customer service experience
-
Must have experience in a production driven environment
-
Strong data entry skills required
-
Intermediate experience with Microsoft Word and Excel
-
Must be able to work Monday – Friday 8 – 5 but be flexible with your hours based on business needs to work possible overtime
-
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
-
Previous inbound call center or related customer service experience
-
Grievance and appeals experience
-
Previous experience processing medical claims
-
Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish
-
Prior experience with Medicare
-
Experience with the Claims Administration System (CAS) or Metavance (MTV)
-
Knowledge of medical terminology
-
Excellent interpersonal skills with ability to sensitively and compassionately interact with geriatric population
Additional Information – How we Value You
• Benefits starting day 1 of employment
• Competitive 401k match
• Generous Paid Time Off accrual
• Tuition Reimbursement
• Parent Leave
Work at Home Requirements
• To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
· At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
· Satellite, cellular and microwave connection can be used only if approved by leadership
· Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
· Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
· Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
This is an exciting company headquartered in a city with an excellent quality of life!
Senior Manager, MarketPoint Sales
![Bonnie](https://cdn-static.findly.com/wp-content/uploads/sites/1382/2020/10/1.4_testimonial_Bonnie_headshot.jpg)
What I love most about Humana is the unlimited opportunity for growth and advancement.
Manager, Quality Engineering
Working at Humana has provided me the opportunity to reach across other areas of the company, as well as provided opportunities for personal and career growth.
Provider Contracting Professional
![Virginia_headshot](https://cdn-static.findly.com/wp-content/uploads/sites/1382/2020/10/1.0_testimonial_Virginia_headshot.jpg)
When I saw how happy people were working here I wanted to be here. I knew Humana was going to be where I work 25 years and retire from.
Care Coach, Veteran
![Paul](https://cdn-static.findly.com/wp-content/uploads/sites/1382/2020/10/1.2_testimonial_Paul.jpg)
I am proud to be part of a team that supports clinical growth and innovation.
Project Manager, Care Delivery
![Brittany](https://cdn-static.findly.com/wp-content/uploads/sites/1382/2020/10/1.1_testimonial_Brittany.jpg)
Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
Employment Fraud Notice
Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.
California Resident Applicants
If you are a California resident applying for a position and would like to review our California Applicant Privacy Policy, click here: CA Resident Applicant Privacy Policy
Latest Administrative and Support Services Jobs
Latest Jobs
Upcoming Customer Care Events
Our Hiring Process
![](https://cdn-static.findly.com/wp-content/uploads/sites/1290/2020/07/icon_IT.png)
Apply online
To be considered for a job, you must apply online. Unfortunately, we cannot accept resumes that have been emailed to us. Once you find a job that interests you, simply select “Apply.” It typically takes 15 minutes to fill out the application form. Be sure to update your resume and upload it as you cannot edit the resume or add it after the application has been submitted. Shortly after you submit your application, you will receive a confirmation.
![](https://cdn-static.findly.com/wp-content/uploads/sites/1290/2020/07/phone-interviews.jpg)
Next Step
If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.
![](https://cdn-static.findly.com/wp-content/uploads/sites/1290/2020/07/hiring_icon_interview.png)
A hiring manager interview
After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.
![](https://cdn-static.findly.com/wp-content/uploads/sites/1290/2020/07/offer.jpg)
Offer from Humana
If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.
![](https://cdn-static.findly.com/wp-content/uploads/sites/1290/2020/07/hiring_icon_onboarding.png)
Onboarding
If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.
![hiring_images](https://cdn-static.findly.com/wp-content/uploads/sites/1290/2020/07/hiring_images-combined.png)
![Hiring Process](https://cdn-static.findly.com/wp-content/uploads/sites/1290/2020/07/hiring_images-combined_mobile.png)