About this job
Responsibilities
Job Functions
- Outreach to potential new patients and collecting patient charges.
- Ensure quality customer problems are resolved.
- Initiate coordination of care documents on behalf of patients.
- Maintains the reception area, appointment scheduling, and verification of insurances.
- Answer incoming calls and takes and distributes accurate messages.
- Greets visitors and determines the nature of their visit.
- Responds to routine inquiries from internal or external sources.
Required Qualifications
- Experience in a patient facing medical office or healthcare setting.
- One year of multi phone line experience.
- Excellent Customer Service and phone etiquette.
- EMR experience preferably with ECW.
- Must be able to work at the CenterWell Care clinic located at: 539 Bertrand Dr, Lafayette, LA 70506
Preferred Qualifications
- Two years related experience preferred
- Associate degree
- Knowledge of Medical terminology
Working hours: Monday to Friday 8AM-5PM
Additional Information
- This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
- Interview Format: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Scheduled Weekly Hours
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Next Step
If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.
A hiring manager interview
After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.
Offer from Humana
If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.
Onboarding
If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.
