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About this job

Description

Are you an individual who has a passion for helping others while answering inbound calls? At CenterWell, Inbound Contacts Representatives serve as advocates for our members. They help to resolve complex questions and pending issues to ensure a perfect member experience.

Responsibilities

In this role you will:

Work from home in a virtual call-center environment taking inbound calls from CenterWell Pharmacy members.

  • Multitask in a fast paced environment while navigating between multiple computer applications to access member information and document calls.
  • Provide a positive experience to our members through active listening skills and effective communication.
  • Self-manage with minimal supervision while maintaining high quality standards within established policies/practices and guidelines.
  • Handle 80 to 100 calls/day on average.

Required Qualifications

  • Must reside in one of the following states: KY, IN, CO, FL, OH, OK, TX, AZ, TN, NC or VA
  • Must be available to work an 8 hour shift between the hours of 8:00AM – 11:00 PM EST, Monday – Friday, and 8:00AM – 6:30PM EST Saturday
  • Must be able to provide internet connection; a minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended to support CenterWell applications, per associate

Preferred Qualifications

  • Previous call center experience
  • Healthcare or pharmacy knowledge
  • 1+ year of customer service experience

Additional Information

Anticipated Start Date/Training Date Depending on Interview Schedule: September 9, 2024.

Training takes place during regular business hours M-F and consists of:

  • 4 weeks virtual classroom
  • 3 weeks on the job virtual training

As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience (VJE).

  • This will allow you to experience some of the activities our Inbound Contacts Representatives perform in their position and allow us to learn more about you.
  • Eligibility for this role requires completion of the VJE prior to interviewing for this position.
  • If selected to move forward in the interview process, you will be prompted to complete the VJE which will be sent to you via email after you apply; you should anticipate 45 to 60 minutes to complete.
  • You will need a computer or laptop with web access and speakers or headphones.

The interview process will consist of the following steps:

  • Completion of HireVue pre-screening questions sent via text message
  • Completion of the VJE
  • HireVue Live Video Interview (if selected, you will receive an email to self-schedule your interview in HireVue.)

At Humana, we know your well-being is important to you, and it’s important to us too. We are committed in making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share a real passion for helping people, we likely have the right place for you at Humana.

Scheduled Weekly Hours

40



Request an Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.

Employment Fraud Notice

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Upcoming Customer Care Events

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Our Hiring Process

Apply online

To be considered for a job, you must apply online. Unfortunately, we cannot accept resumes that have been emailed to us. Once you find a job that interests you, simply select “Apply.” It typically takes 15 minutes to fill out the application form. Be sure to update your resume and upload it as you cannot edit the resume or add it after the application has been submitted. Shortly after you submit your application, you will receive a confirmation.

Next Step

If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.

A hiring manager interview

After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.

Offer from Humana

If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.

Onboarding

If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.


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Hiring Process