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About this job

Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.

Responsibilities

The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments

KEY ACCOUNTABILITIES

  • 60% – Engage in outgoing telephonic communications for Care Management programs in order to establish appointments for beneficiary engagement. Assists with inbound/outbound telephone calls by providing general program information and routing the caller to the appropriate personnel as needed. Enter appropriate information into the Care Management applications and other required applicable systems.  

  • 20% – Print and process letters, welcome packets and educational mailings for all of HGB Care Management. Perform all mail functions including receiving, sorting, distributing income/outgoing mail, and researching returned mail. 

  • 10% – Perform administrative tasks such as schedule meetings, scribe/distribute meeting minutes, and other duties as assigned. Maintain office files and all educational materials for care management programs. 

  • 10% – Assist manager and supervisors as needed.

This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description.  The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives.
 

Required Qualifications

  • Two plus years of customer care and/or outbound-inbound call center experience working within the Humana Government Business contact center

  • Excellent organizational skills and verbal/written communication skills

  • Strong time management skills with the ability to prioritize and meet deadlines/goals

  • Ability to collaborate with team members

  • Knowledge and/or experience with medical terminology

  • Experience with Microsoft Office products for business presentations including; Word, Excel, PowerPoint and Teams

  • Experience contributing to an organization focused on continuously improving consumer experiences

  • Ability to work an 8 hour shift between the hours of 9 a.m.-6 p.m. EST

  • Our Department of Defense Contract requires U.S. citizenship for this position

  • Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) 

  • HGB is not authorized to do work in Puerto Rico per our government contract.  We are not able to hire candidates that are currently living in Puerto Rico

Preferred Qualifications

  • Bilingual fluent in Spanish/English

  • Administration support experience in a healthcare setting

  • Experience with a managed care organization in a case management or utilization management setting

  • Knowledge of community health and social service agencies and additional community resources

  • Prior experience in retail, sales, or marketing

  • Direct or indirect military experience

Additional Information

Work Style: Remote
 
HireVue Statement:  As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Statement: 
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40



Request an Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.

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Our Hiring Process

Apply online

To be considered for a job, you must apply online. Unfortunately, we cannot accept resumes that have been emailed to us. Once you find a job that interests you, simply select “Apply.” It typically takes 15 minutes to fill out the application form. Be sure to update your resume and upload it as you cannot edit the resume or add it after the application has been submitted. Shortly after you submit your application, you will receive a confirmation.

Next Step

If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.

A hiring manager interview

After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.

Offer from Humana

If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.

Onboarding

If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.


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Hiring Process