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About this job

Description

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

Responsibilities

  • Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely.  Updates agent unavailability in worker console.
  • Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
  • Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
  • Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
  • Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. 
  • Completes requested schedules for all add-ons and applicable orders:
    • Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
    • Schedules TIF OASIS collection visits and deletes remaining schedule.
    • Reschedules declined or missed (if appropriate) visits.
    • Processes reassigned and rescheduled visits.
    • Ensures supervisory visits are scheduled.
  • Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
  • Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
  • Verifies visit paper notes in scheduling console as needed.
  • Assists with internal transfer of patients between branch offices.
  • If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
  • If clinical, may be required to perform patient visits and / or participate in on-call rotation.

Required Experience/Skills: 

  • Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
  • Must have at least 1 year of home health experience.
  • Prior packet review / QI experience preferred.
  • Coding certification is preferred.
  • Must possess a valid state driver’s license and automobile liability insurance.
  • Must be currently licensed in the State of employment, if applicable.

Scheduled Weekly Hours

40



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Our Hiring Process

Apply online

To be considered for a job, you must apply online. Unfortunately, we cannot accept resumes that have been emailed to us. Once you find a job that interests you, simply select “Apply.” It typically takes 15 minutes to fill out the application form. Be sure to update your resume and upload it as you cannot edit the resume or add it after the application has been submitted. Shortly after you submit your application, you will receive a confirmation.

Next Step

If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.

A hiring manager interview

After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.

Offer from Humana

If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.

Onboarding

If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.


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Hiring Process